Returns & Exchanges
At Numi Organic Tea, we strive for the highest quality in every cup, but if you are not completely satisfied with your purchase, we are here to help. Due to the perishable nature of our products, we offer a 30-day window for resolution on orders placed directly through our online store.
Contact Support
Email our customer experience team with your order number and a brief explanation of the issue within 30 days of receipt.
Provide Documentation
If your tea arrived damaged or incorrect, please attach a photograph of the packaging and items to your email for faster processing.
Review Process
Our team will review your request and determine eligibility for a replacement or a full refund to your original payment method.
Final Resolution
Once approved, refunds are processed within 5-7 business days; please note that for food safety reasons, we cannot accept physical returns of opened tea.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing